Welcome to the Bahria CMS Help Desk App. Your privacy is important to us, and we are committed to protecting your personal information. This privacy policy outlines the types of data we collect, how we use it, and your rights regarding your information.

Our Commitment to Privacy

At Bahria CMS, we prioritise your privacy and have never sold your information to third parties for advertising purposes. We collect only the necessary data to provide our services and enhance your experience with our app.

Section 1: Data Collection and Management

Information We Collect

1. Personal Information: We collect information you provide during sign-up, such as your name, phone number, and email address. This data is necessary to create and manage your account.
2. Service Requests and Complaints: When you use the app to submit a service request or complaint, we collect details related to your request, including descriptions and any uploaded photos.
3. Automatic Data Collection: We automatically collect certain information when you use our app, such as your IP address, device type, and usage data. This helps us improve our services and troubleshoot any issues.
4. Indirect Data: We may receive information about you from third-party services you use to log in to our app, such as Google or LinkedIn. We use this information solely to facilitate your login and improve your experience.

How We Use Your Information

1. Service Fulfilment: We use your information to process and manage your service requests and complaints, ensuring timely and efficient resolutions.
2. Communication: We may contact you to provide updates on your requests, inform you about new features, and respond to your inquiries.
3. Improvement and Development: We analyse the data we collect to understand user needs and improve our app's functionality and user experience.

Legal Basis for Data Processing

We collect and use your data based on:

1. Consent: You provide consent by signing up and using our app.
2. Contractual Necessity: We need your data to fulfil our service agreement with you.
3. Legitimate Interests: We process data to improve our services and ensure app security.

Data Sharing and Disclosure

We limit access to your personal information to authorised employees and contractors who need it to perform their duties. We may share your data with:

1. Service Providers: Third party providers who assist us in delivering our services, such as hosting and customer support.
2. Legal Obligations: Authorities, if required by law or to protect our legal rights.

Data Retention

We retain your personal data as long as necessary to fulfil the purposes outlined in this policy. Once you cancel your account, we will delete your data from our active database after six months and from backups within three months.

Section 2: Data Processed on Your Behalf

When you use our app to manage data for others (e.g., reporting issues on behalf of other residents), you are authorising us to process this data. We handle this information with the same care as your personal data.

Your Control Over Service Data

You own the service data you provide. You can view, request export, or deletion of this data at any time. We will only use it for the purposes you specify and protect it from unauthorised access.

Data Retention for Service Data

We retain your service data for as long as you use our services. Upon account cancellation, your data will be deleted from our active database after six months and from backups within three months.

Section 3: General Information

Data Subject Rights

Regardless of your location, you have the following rights:

1. Access: Request access to your personal data.
2. Rectification: Correct any inaccuracies in your data.
3. Deletion: Request the deletion of your data.
4. Restriction: Restrict the processing of your data.
5. Portability: Request a copy of your data in a structured format.
6. Objection: Object to the processing of your data.
7. Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.

Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

Updates to This Policy

We may update this privacy policy periodically. If there are significant changes, we will notify you through the app or via email.

Contact Us

If you have any questions about this privacy policy or need assistance with your data, please contact us at care@bahriatown.com.pk. Thank you for using the Bahria CMS Help Desk App. Your trust and privacy are important to us, and we are committed to ensuring your data is secure.